shipping & payment

shipping to countries of the EU and EEA
austria, belgium, bulgaria, czech republic, croatia, cyprus, denmark, estonia, finnland, france, germany, greece, hungary, ireland, italy, latvia, liechtenstein, lithuania, luxembourg, malta, monaco, netherlands, poland, portugal, romania, slowakia, slowenia, spain, sweden
also: great britain, iceland switzerland
regular: EUR 9,90 | free shipping over EUR 100,- | delivery time varies depending on destination at 1-2 weeks | shipping with austrian post | no tracking
express: EUR 16,- | free express shipping over EUR 155,- |  EUR 6,- from order value of EUR 100,- and up | delivery time varies depending on destination at a few working days | shipping with austrian post | tracking

shipping fees austria
EUR 4,30 | free shipping over EUR 45,- | delivery within 1-2 workdays | shipped by austrian post | tracking available

note on customs
when ordering from within a country that is not part of the customs union (e.g. switzerland), please take note that customs may probably bill you for import fees and taxes. those costs have to be payed by the buyer themselves and will not be reimbursed by the seller. 

returns
in the case of returns, postage fees are payed by the buyer. if you want to return items purchased in the store and therefore cancel the sales contract, you can do so according to effective law within a time period of fourteen days of accepting the delivery and without the need of stating a reason. more information on our return policy and the right to withdrawal can be found here.

 
payment methods

prepayment: pay for your order by regular bank transfer in advance. shipping will follow prompt after receipt of payment

bank details: kalter trading · bank austria · AT57 1200 0100 3232 0177 · BIC: BKAUATWW
paypal: mail@kaltertrading.at